Clear terms.
Fair service.

Last updated: 26 October 2026

1. Who we are

These terms govern your use of Five Star Deep Cleaners (“us”, “we”, “our”) and the services we provide. By booking a clean or using our website, you agree to these terms.

2. Quotes and pricing

We do not publish prices. Every job is quoted individually, in writing, before any work begins, based on the property size, condition and scope you tell us about. The quote does not change once we have started unless the work changes, and we will tell you before doing anything different. Quotes are valid for 30 days from the date issued. All prices are inclusive of VAT unless otherwise stated.

3. Booking and payment

One-off cleans are confirmed on receipt of your booking and are payable on completion. Regular cleans are billed monthly in advance or on completion of each visit (your choice). Accepted payment methods: card, bank transfer, and standing order for regular customers.

4. Cancellation and rescheduling

• 48+ hours notice — no charge, full refund or credit rolled forward.
• 24–48 hours notice — 50% of the visit fee.
• Less than 24 hours — full visit fee.

Regular cleans can be paused or cancelled with 30 days' written notice at any time after the initial one-month trial.

5. Access to your property

If we clean while you're out, you'll need to give us a way to access the property (key, code, lockbox, or smart-lock). We're fully insured for unattended work and all cleaners are DBS-checked. We hold your keys securely in a coded key safe when not in use.

6. Satisfaction guarantee

If you're not happy with any aspect of the clean, tell us within 24 hours of the visit. We'll return and re-clean the affected areas at no additional cost. This guarantee does not extend to issues caused by damage, misuse, or conditions not disclosed at the time of booking.

7. Insurance

We are insured for the work we do. Confirmation of cover is available on request.

8. Liability

We take great care with your property. If we cause damage, we'll repair or replace (at our option) up to the limit of our insurance policy. We must be notified within 48 hours of the visit. We are not liable for pre-existing damage, fair wear and tear, or damage to items not designed for normal cleaning (e.g. items labelled “do not wash”).

9. Your obligations

You agree to provide accurate information at booking, ensure the property is safe to clean (e.g. no live electrical hazards, hazardous materials), and notify us of any changes to access arrangements.

10. Complaints

If you have a complaint, please write to us at the registered office address shown on this site. We aim to acknowledge all complaints within one working day and resolve them within five working days.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms are provided as placeholders. Before going live, replace them with a version reviewed by a UK commercial-law professional.